Refund policy

Returns & Exchanges

At Ryse, we want you to be completely satisfied with your purchase. If you wish to return a product, we’re here to help.

To start a return, please contact us with your order details. We will email you a return shipping label that you can print and drop off at your nearest service point.

Please note:

• Customers are responsible for the return shipping cost, which will be deducted from the refund.

• Returned items must be unused and in their original condition and packaging.

Once we’ve received and inspected your return, we will process your refund or exchange as quickly as possible. You will receive an email confirmation once your return has been processed.

If you have any questions about the return process, don’t hesitate to get in touch with our customer support team.

Please note: We offer a 14-day return period from the date you receive your order, in accordance with consumer rights. If you wish to return an item within this period, you are eligible for a full refund, provided the item is unused and in its original condition.